Can Bank improve their customer interface?

News Letter

Can Bank improve their customer interface?

        I have sent many emails for appointment to many PSU Banks chairman and send many or practically daily remainders.

As I understand, every Chairman/MD of PSU Banks has got their own secretariat.

Recently after 15 days follow up with Vijaya Bank Chairman’s office, when I did not get, even acknowledgement of emails, I called Chairman’s secretary and they are so tough-skinned and non-courtesy, I was shocked by replies I got from them.

Unless until this is changed, Pvt sector and foreign banks business will thrive.

So I appeal to all Chairman’s/MD’s of PSU banks to take leadership to see that all emails are quickly replied and there should be a system to monitor non-replied emails. This will improve “ease of doing business” index.

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